Exchange and return policy

Exchange and Return Policy - Qamar Perfumes Store

introduction

Welcome to Qamar Perfumes. We are committed to providing high-quality products and outstanding customer service. To ensure your complete satisfaction, we offer a clear and transparent exchange and return policy that complies with official laws and regulations for perfume and cosmetic products.

Replacement Policy

1. Replacement due to product defect :

• If a manufacturing defect or issue with the product is discovered, the customer has the right to request a replacement within 7 days from the date of purchase. Qamar Perfumes will bear the shipping costs in this case.

1. Replacement due to order error :

• If the product you receive differs from the one ordered, please contact customer service within 7 days to arrange an exchange. We will bear all shipping costs in this case.

Return Policy

1. Return of unused products :

• Customers may return unused products in their original condition (with original packaging) within 7 days of purchase. The customer is responsible for the return shipping costs.

1. Return due to dissatisfaction :

• If the customer is not satisfied with the product, they may return it within 7 days of receipt, provided the product is unused and in its original condition. The customer will bear the return shipping costs.

General Terms

1. Replacement and return procedures :

• Customers must contact customer service at +966557576303 or via email at [email protected] to request a replacement or refund. Detailed instructions will be provided on how to return the product.

1. Non-returnable products :

• Some products may not be returnable for health and safety reasons, such as opened or used products, or products damaged due to misuse.

1. Processing refunds :

• After we receive and inspect the returned product, we will process your refund within 7-10 business days. The refund will be made to the same method as the original payment.

Customer and store owner rights

1. Customer rights :

• The customer is entitled to high-quality, defect-free products. He also has the right to request a replacement or refund in accordance with the conditions mentioned above.

1. Store owner rights :

• Qamar Perfumes reserves the right to refuse exchange or return requests that do not comply with the terms of this policy. We also reserve the right to amend this policy at any time.

Policy Amendments

• We reserve the right to modify this policy at any time. Modifications will be posted on this page, and your continued use of the site after such posting constitutes your acceptance of the modified policy.

Contact us

• We're here to serve you! If you have any questions or need assistance with an exchange or return, please contact our customer support team:
• Phone number : +966557576303
• Email : [email protected]

Thank you for shopping at Qamar Perfumes!