1. What is the expected shipping time for my order?
Within the Eastern Province : Orders are delivered within 1 to 2 business days.
Outside the Eastern Region : Orders are delivered within 2 to 3 business days.
2. What is the shipping cost?
The shipping cost is fixed for all orders and is 24 Saudi Riyals.
3. How can I track my order?
Once your order has shipped, we will email you a tracking number that you can use to track the status of your shipment on the shipping company's website.
4. What payment methods are available?
We accept credit cards, debit cards and cash on delivery (within Saudi Arabia only).
5. Can I modify or cancel my order after completing the purchase?
Yes, you can modify or cancel your order before it is shipped by contacting customer service at +966557576303 or via email at [email protected] .
6. What do I do if I receive a damaged or incorrect product?
Please contact us immediately at +966557576303 or email [email protected] to arrange an exchange or return.
7. Can I return the products if I am not satisfied with them?
Yes, you can return unused products in their original condition within 14 days of receipt. The customer is responsible for the return shipping costs.
8. Will the amount be refunded when the products are returned?
Yes, we will refund you to the same method of original payment within 7-10 business days after we receive and inspect the returned item.
9. Is there a warranty on the products?
We guarantee the quality of all our products. If there is a problem with the product, please contact us to resolve it.
10. How can I contact customer service?
You can contact us by phone at +966557576303 or by email at [email protected] .
